My name is Helen Pasquale. I am the founder and head consultant of Trauma Informed Change Consultancy Services Limited or TICCS for short. I retired from Police Scotland in October 2021 and retrained as a trauma-informed coach. I found that most of my clients were from a policing or social work background and they were struggling to provide the level of service they wanted to the public. I wondered why, so I carried out a survey over a period of 9 months. What I found was very concerning.
Despite claiming to be trauma-informed, the majority of workplaces and work practices did not align with these ethics. The stress, strain, and burnout of the workforce were not coming from the public that they were serving. It was coming from the ethos of the organisations they were working in. I became curious if this was limited to public services and increased the scope of my research.
I discovered that those companies who provided a workplace in which the staff felt safe, were asked to collaborate and empowered to share ideas, and were kept informed, had much higher levels of productivity. Further to this, those companies who had a robust process in place to support staff when they suffered any kind of traumatic event, showed real empathy and trusted staff to take the time they needed to bounce back, had lower staff absence and lower staff turnover.
I then thought back to the times in my own career when I had managers who had shown these qualities and realised that those were the times that I had gone above and beyond what was asked of me. Conversely, I also reflected on those managers I had worked with whose management style was to rule through fear and derision. My performance at these times was much reduced and my home life also suffered.
I HAD FOUND MY MISSION!!! I believe that the benefits of implementing a trauma-informed workplace will far outweigh the costs of the consultancy and change management. But only if it is done in the right way. If you are interested in finding out how we can help you with this, hit the contact us button below. We would love to help!
Our Mission
We’re on a mission to make UK workplaces exemplary spaces where innovation and collaboration flourish. By promoting practices that value every team member's contributions and wellbeing, we aim to redefine what it means to be a great place to work.
Our Philosophy
We believe that when people feel safe and appreciated, they're more likely to share ideas, take initiative, and support one another. This sense of community and mutual respect is at the heart of everything we do. We're not just consultants; we're partners in your journey toward a better, more compassionate workplace.
What We Do
We specialize in trauma-informed change, recognising that understanding and acknowledging trauma is essential in creating workplaces where people truly thrive. Our approach is holistic, weaving together expertise from various fields to foster environments that are not just productive but also nurturing and resilient.
We also offer specialized training for managers to empower them in supporting staff who disclose traumatic events. Utilising Katharine Manning's LASER technique, our programs equip leaders with practical, empathetic strategies to handle sensitive disclosures effectively.
Bairns' Hoose
We specialise in assisting partnerships with the implementation of Bairns' Hoose across Scotland, utilising the full expertise of our team. By bringing together our child protection advisors, senior project manager, and data analyst, we provide holistic support to make the vision of Bairns' Hoose a reality. Our trauma-informed approach ensures that initiatives are carried out with sensitivity and effectiveness, creating safe spaces for children and young people. We're passionate about this mission and dedicated to collaborating with organizations that share our commitment to Scotland's future.
Post
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP