Privacy Policy
Effective Date: 16/04/25
At Trauma Informed Change Consultancy Services Limited (TICCS), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms of this policy.
1. Data Collection
We may collect the following types of data:
- Personal Information:
- Name
- Email Address
- Phone Number
- Any additional information provided voluntarily through forms, such as inquiries or comments.
- Cookies and Browsing Data:
- To enhance website functionality and analyze visitor behavior, we use cookies and similar tracking technologies.
2. Purpose of Data Use
We use the information collected for the following purposes:
- To respond to your inquiries or requests.
- To provide and improve our services.
- To send promotional communications (with your consent).
- To analyze website traffic and usage patterns for optimization.
We will only use your personal information for the purposes outlined above and in accordance with the law.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you voluntarily provide your information, such as filling out a form.
- Contractual Necessity: When processing is required to fulfill your requests or provide services you’ve requested.
- Legitimate Interests: When processing is necessary for website analytics or service improvement, without overriding your privacy rights.
4. Data Sharing
TICCS does not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering our services, such as:
- Email communication services.
- Website hosting and analytics providers (e.g., Webador).
These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
5. Data Storage and Security
We are committed to safeguarding your personal information through the following measures:
- Secure Servers: All data is stored on secure servers protected by encryption and firewalls.
- Access Control: Personal information is only accessible to authorized personnel.
- Retention Period: Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Once the retention period ends, your data will be securely deleted or anonymized.
6. Cookies and Analytics
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. These files help us enhance website functionality and analyze visitor behavior.
What We Collect:
Through analytics provided by Webador, we collect anonymous data such as:
- Number of website visitors.
- Geographic location of visitors (country level).
This data is used solely to improve website performance and tailor content. We do not use cookies to track personal identities or combine them with other forms of user identification.
Managing Cookies:
By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings; however, this may impact website functionality.
7. User Rights Under the UK GDPR
As a user, you have the following rights under the UK General Data Protection Regulation (UK GDPR):
- Access Your Data: Request a copy of the personal data we hold about you.
- Correct Your Data: Request corrections to inaccurate or incomplete personal data.
- Delete Your Data: Request deletion of your personal data under certain circumstances.
- Withdraw Consent: Revoke consent to data processing where applicable.
- Restrict Processing: Request limitation of data processing in specific situations.
- File a Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated (https://ico.org.uk).
8. How to Exercise Your Rights
To exercise your rights, please contact us via email:
Email: office@trauma-informed-change.co.uk
When making a request, include:
- Your full name.
- A clear description of your request.
- Any relevant supporting details.
We will respond within one month of receiving your request, as required by the UK GDPR.
9. External Links
Our website may include links to external websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated via email or a website announcement.
11. Contact Information
If you have questions, concerns, or feedback about this Privacy Policy, please contact us: